Terms & Conditions

1. General

In these terms and conditions, "Buyer" refers to Real Health Supplements LTD, whose registered office is 4 Banbridge Road, Gilford, Co. Down, BT63 6DJ, Company number 10597931. "Seller" refers to the individual, firm or company with whom the Buyer has placed an Order. The term "Contract" shall refer to any Order placed by the Buyer, and accepted by the Seller for the delivery of Goods. "Order" means the Buyer's written instruction to supply the Goods, incorporating these terms and conditions. "Goods" means any items agreed in the Contract to be bought by the Buyer from the Seller (including any part or parts of them).

2. Terms

These are the only terms on which the Buyer is willing to deal with the Seller. They override any other terms, conditions, or warranties from the Seller unless specifically agreed in writing. Any services performed or Goods delivered by the Seller constitute acceptance of these terms.

3. Orders

All Orders must be acknowledged in writing within five working days. Confirmations must specify quantity, specification, price, and delivery date. Orders not confirmed within this period may be voided by the Buyer.

4. Delivery and Quantity

Goods must be delivered carriage-paid to the address stated in the Order. Time is of the essence. Late, early, or over-deliveries may be rejected or returned at the Seller’s cost. Inspection and rejection rights apply up to five working days after delivery or discovery of defect.

5. Proof of Delivery

When delivering directly to the Buyer’s customer, a signed P.O.D. must be provided to the Buyer within three working days, quoting the relevant purchase order number.

6. Certificates of Analysis

Certificates of Analysis must accompany all chemical product deliveries, referencing the batch number and purchase order. The Seller is liable for inaccuracies and issues related to these documents.

7. Quality

Goods must be fit for purpose, conform to agreed specifications, and be of satisfactory quality. The Seller indemnifies the Buyer against all claims resulting from poor or defective Goods.

8. Demurrage

Demurrage will only be accepted after three hours from the agreed delivery booking time. Missed booking slots forfeit demurrage.

9. Inspection

The Buyer may reject any Goods that are defective or non-compliant. Rejected Goods must be replaced or refunded promptly.

10. Title and Risk

Risk passes to the Buyer only upon payment. Until then, title and responsibility remain with the Seller.

11. Price

Prices must match those in the Order and be VAT-exclusive unless otherwise stated. All additional costs (delivery, duties, etc.) are included unless specified.

12. Payment

Standard terms are 60 days from the end of the month of delivery. Changes must be agreed in writing.

13. Invoices

Invoices must quote the Buyer’s purchase order and be sent to the Accounts Office. Credit notes must be issued within five days for returns.

14. Offset

The Buyer may offset any sums due from the Seller against payments due.

15. Indemnity

The Seller shall indemnify the Buyer for losses arising from defective Goods, inaccurate data, or non-compliance with agreed specifications.

16. Legal Compliance

Goods must comply with all relevant UK and international laws, including those governing food safety.

17. Health and Safety

The Seller must comply with all applicable UK health and safety laws, including the Health and Safety at Work Act 1974.

18. REACH Regulation

Where applicable, the Seller must ensure full compliance with the EU REACH Regulation. Failure to do so may result in termination.

19. Product and Process Changes

The Seller must notify the Buyer in writing of any intended changes to Goods, processes, or manufacturing sites at least seven days in advance.

20. Subcontracting

No part of the Order may be subcontracted without written consent from the Buyer.

21. Intellectual Property

The Seller warrants that the Goods do not infringe any third-party intellectual property rights and indemnifies the Buyer against such claims.

22. Confidentiality

The Seller must not disclose any confidential information related to the Buyer or the Order without written consent.

23. Termination

The Buyer may terminate the Contract immediately under certain conditions, including breach, insolvency, or cessation of business by the Seller.

24. Insurance

The Seller must hold adequate product and employer’s liability insurance and provide evidence on request.

25. Force Majeure

The Buyer may cancel or delay Orders due to events beyond reasonable control, including natural disasters, strikes, or government actions.

26. Severability

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

27. Third-Party Rights

No third party shall have any rights under this Contract under the Contracts (Rights of Third Parties) Act 1999.

28. Product Safety and Recall

The Seller must promptly inform the Buyer of any safety issues and cooperate fully in any recall. The Seller shall bear the full cost of product recalls and indemnify the Buyer accordingly.

29. Governing Law

This Contract is governed by the laws of England. All disputes shall be subject to the exclusive jurisdiction of the English courts.